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- ---------------------------------------------------------------------
- The information in this article applies to:
-
- - Microsoft Windows 95
- - Microsoft Windows NT Server version 4.0
- - Microsoft Windows NT Workstation version 4.0
- - Microsoft Office 97 for Windows
- ---------------------------------------------------------------------
-
- SYMPTOMS
- ========
-
- After you install Microsoft Office 97 on your computer, you may receive
- the following error message when you open an image file in Microsoft
- Paint:
-
- This program has performed an illegal operation and will be shut down.
- If the problem persists, contact the program vendor.
-
- If you click Details, you receive an error message similar to the
- Following message:
-
- MSPAINT caused an invalid page fault in module MSPAINT.EXE at
- 0137:0042d3fe.
-
- CAUSE
- =====
-
- This problem occurs because of a conflict between Microsoft Paint and the
- graphics import filters included with Microsoft Office 97.
-
- The problem may occur when you open the following types of files:
-
- DRW
- EPS
- GIF
- JPEG
- JPG
- PCD
- PICT
- TGA
- TIFF
-
- The problem may also occur when you open any other type of file that
- requires a graphics import filter.
-
- The problem does not occur when you open PCX (PC Paintbrush) or BMP
- (Windows bitmap) image files.
-
- RESOLUTION
- ==========
-
- Windows 95
- ----------
-
- 1. Download the Paint95.exe file from the Microsoft Software Library to
- an empty folder.
-
- 2. Double-click the file you downloaded in step 1 to expand it.
-
- 3. Copy the Mspaint.exe file to the Program Files\Accessories folder.
-
- 4. Copy the three .dll files to the Windows\System folder.
-
- 5. Restart your computer.
-
- Windows NT 4.0
- --------------
-
- 1. Download the Paintnt.exe file from the Microsoft Software Library to
- an empty folder.
-
- 2. Double-click the file you downloaded in step 1 to expand it.
-
- 3. Copy the .exe and .dll files to the Winnt\System32 folder.
-
- NOTE: You may not be able to copy the Msvcrt.dll file while you are
- in a Windows NT session. If this is the case, boot your computer to
- Windows 95 or MS-DOS and then copy the file.
-
- 4. Restart your computer.
-
- Obtaining the Updated Files
- ---------------------------
-
- The following files are available for download from the Microsoft
- Software Library:
-
- ~ Paint95.exe
- ~ Paintnt.exe
-
- For more information about downloading files from the Microsoft Software
- Library, please see the following article in the Microsoft Knowledge Base:
-
- ARTICLE-ID: Q119591
- TITLE : How to Obtain Microsoft Support Files from Online Services
-
- STATUS
- ======
-
- Microsoft has confirmed this to be a problem in Microsoft Office 97 for
- Windows. We are researching this problem and will post new information
- here in the Microsoft Knowledge Base as it becomes available.
-
- MORE INFORMATION
- ================
-
- The graphics import filters included with Microsoft Office 97 are not
- compatible with the versions of Microsoft Paint included with Microsoft
- Windows 95 and Microsoft Windows NT version 4.0.
-
- If you have not installed the patch, do not attempt to open image files in
- Microsoft Paint unless they are either PCX or BMP files.
-